Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Management Theories Expert

Case Study-Tennessee Valley Authority
 
The Tennessee Valley Authority (TVA) is the largest supplier of power in the United States, serving some 8 million customers in the eastern United States by generating energy using fossil, hydroelectric, and nuclear fuels. Not long ago, the nuclear division, which has three facilities, revamped its maintenance management system–a system that relies on documents, such as manuals from vendors, drawings, and work instructions, that are regulated by government.
 
TVA spends more than $48 million a year creating maintenance work orders and then planning and performing the work. One plant alone processes 14,000 work orders a year. Government regulations that oversee the documentation of this work contribute significantly to TVA’s high maintenance costs.
 
The improvement project was  handled by a team from various parts of the nuclear operation. They analyzed and charted the existing work processes, determined which improvements were most needed, and investigated how those improvements were most needed, and investigated how those improvements could be achieved. They spent 350 hours interviewing people and looked at 15 other utilities.
 
One thing they discovered was that the work orders were inextricably linked to document workflow and the ways procedures were managed. Previously, the three areas – work order management, document workflow, and procedure management – had been viewed as separate, and thus managed separately. Upon investigation, the team realized that every work order included  accompanying diagrams, documentation, and procedure instructions. However, the three were not always in sync. For ex, a work order might be planned several months in advance, but in the meantime, procedures might be changed, yetthose changes were not noted when the work order was about to be performed.

The new process designed by TVA electronically combined maintenance orders in one system with procedural document management in another system and eliminated a number of existing systems that did not talk to one another. Maintenance workers can now access documentation on equipment, parts, and records as well as work instructions from desktop machines. Work orders are generated electronically and then routed for approval with the most current drawings and procedures electronically attached. In addition, the documents are indexed by, say, piece of equipment, and the three plants now use the same systems. Thus, maintenance people can review past activity and better plan for the future.
 
The system has been successful, but the team underestimated the change management effort needed. They did not realize they had to bring many employees up-to-speed on using computers; some had not used keyboards. In addition, the team realized they should have set expectations differently. Rather than emphasize the benefits of the new systems to each employee (because sometimes the new systems required more work of some employees), the team should have emphasized the benefits of the system to TVA, which were significant.
 
The average amount of human time spent processing a work order has decreased by almost half, from 39 hours to 23 hours; labor savings are  large. More importantly, maintenance workers now have captured data for improving processes.
 
Required:

problem 1: Using the exs given at TVA, what would be typical objectives of an electronic workflow management system?
 
problem 2: Describe the approach of the team in enhancing the processes at TVA and how do you think the change management should have been managed at TVA?

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M95933

Have any Question? 


Related Questions in Management Theories

List and describe the three guidelines for sound policy as

List and describe the three guidelines for sound policy, as stated by Bergeron and Bérubé ? Describe the bull's-eye model. What does it say about policy in the InfoSec program? In what way are policies different from sta ...

Imagine that you are pitching your hypothetical

Imagine that you are pitching your hypothetical service-based company's marketing plan to the Shark Tank Team for possible investment. Use a tablet, smartphone, laptop, desktop, or traditional video recorder to record a ...

What is the difference between qualitative measurement and

What is the difference between qualitative measurement and quantitative measurement? What is the OCTAVE Method? What does it provide to those who adopt it? How does Microsoft define "risk management"? What phases are use ...

1 what is benchmarking2 what is the standard of due care

1. What is benchmarking? 2. What is the standard of due care? How does it relate to due diligence? 3. What is a recommended security practice? What is a good source for finding such recommended practices? 4. When selecti ...

Each question must be a minimum of 200 words each question

Each question must be a minimum of 200 words. Each question should have a minimum of 1 scholar source for a total of 4 sources minimum. Cite sources in APA format. 1. In your opinion; what are the pros and cons of global ...

Research and comply with regulatory requirementsshort

RESEARCH AND COMPLY WITH REGULATORY REQUIREMENTS Short Answer Questions 1. Apart from the internet, identify two sources of information (that a business could use) to ensure compliance with the law. Explain the type of i ...

1 what is coso and why is it important search the internet

1. What is COSO, and why is it important? Search the Internet for the term "Treadway Commission." What was the Treadway Commission, and what is its major legacy in the field of InfoSec? 2. Search the Internet for the ter ...

Minimizing supply chaindisruption risk through

Minimizing supply chain Disruption risk through enhanced ?exibility Joseph B. Skipper Department of Operational Sciences, School of Engineering and Management, Air Force Institute of Technology, Dayton, Ohio, USA, and Jo ...

1 discuss the advantages and disadvantages of work

1. Discuss the advantages and disadvantages of work specialization. 2. Compare and contrast debt financing and equity financing. 3. Define marketing. Compare and contrast place marketing with cause-related marketing.

High-performing teamsadopting high-performing teams to

High-Performing Teams Adopting high-performing teams to solve problems where direct supervisors and managers recognize service, and quality outcomes could promote quality initiatives. Using Google Scholar or EBSCO Librar ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro

Describe what you learned about the impact of economic

Describe what you learned about the impact of economic, social, and demographic trends affecting the US labor environmen