problem 1: With the help of exs, describe the main features of the ‘positive approach’ and ‘phenomenological approach’ in the social sciences.

problem 2: There are four kinds of culture as developed by Charles Handy. describe:

a) Main characteristics of each type.
b) An illustration of a hospitality organization for each type.

problem 3: Describe how Abraham Maslow’s Pyramid of Hierarchy can be associated to the work situation, making specific reference to the Hospitality Sector.

problem 4:

a) Tuckman defined four phases that groups will go via as they develop and establish a working relationship.

By using an illustration of your own choice, in brief describe these four phases.

b) Consider the relationship between a person’s leadership style and the corporate style of leadership. Describe to what extent leaders are influenced by corporate style.

problem 5: For a hospitality business with which you are familiar:

a) Define whether it is ‘mechanistic’ or ‘organic’ in structure.
b) Discuss whether you feel it is the most successful form for the business and describe why?

problem 6: Making due reference to the relevant theorists and with the help of illustrations, describe the case for and against the idea that the role of the hospitality manager is unique and different from that of managers in other industries.

problem 7: Describe how staff of a hotel might deal with the given situations:

a) A hotel resident requests something which is against the law.
b) A restaurant customer behaves in a way which is rude and offensive.
c) A female hotel resident is suggestive to a male member of staff.
d) A customer refuses to pay their restaurant bill as they are dissatisfied with the service.

problem 8: Describe the arguments for and against the wearing of uniforms in a hotel.