(Answered) Describe an area of improvement for your company or

Management Studies

Describe an area of improvement for your company or industry of choice. Find two benchmarks for your improvement area:

- In a like company or industry

- In a company or industry that does not participate in the same type of business

- Discuss pertinent benchmarking information that makes this a good choice. Also discuss effective and ineffective uses of benchmarking. I have decided to use a call center for customer service as my choice.

The company of my choice is a call center.

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