problem 1: Accommodation and cleaning services in a luxury hotel require the supervisor or manager to have a high standard of organizational skills.
a) Construct an organization chart for a housekeeping department in a large hotel.
b) List all the duties and responsibilities of a head housekeeper.
problem 2: Walk-in theft can be greatly decreased in a hotel via the implementation of strict control over room keys.
a) Outline the differences between a grandmaster key, a master key, a sub-master key and an individual room key.
b) Describe how lost property found in a hotel must be dealt with.
c) describe how security in hotel bedrooms might be enhanced.
problem 3: A supervisor or manager will be expected to run the housekeeping department in the agreed financial limits. Examine financial issues which require to be considered when preparing an operational budget.
problem 4: A cleaning agent is a product used throughout the removal of soil from any interior or exterior surfaces of a building.
a) describe three properties which will enable a detergent to loosen and remove dirt.
b) Illustrate the difference between a detergent and a disinfectant.
c) Compare and contrast the merits and demerits of using paste furniture polish with spray-on furniture polish.
problem 5: The choice of carpet will generally be recommended throughout the design phase by the person responsible for furnishing the establishment.
a) Describe merits and demerits of using carpet as a floor covering.
b) Compare and contrast the use of a carpet made from synthetic fiber with a carpet made from wool.
problem 6: The choice of material for a wall covering will be taken after the material’s characteristics have been given correct consideration.
a) Compare the benefits of a painted wall finish with the benefits of a wallpapered surface.
b) Compile a list of flooring materials that might be used as a wall covering.
c) Describe how a wood paneling wall surface might be cleaned.
problem 7: The supervisor or manager of a housekeeping department will be expected to recommend suitable materials for soft furnishings all through the hotel.
a) List reasons why loose covers might be used on upholstered chairs.
b) Describe general points which must be remembered when selecting curtains.
c) describe the care and cleaning of cushions.
problem 8: Care of items of bedding, like pillows, sheets, blankets, bedspreads and duvets is the responsibility of the housekeeper and a practical knowledge of different fabrics is necessary.
a) Describe the characteristics of bed linen made from cotton.
b) describe the care and cleaning of blankets.
c) Describe the process of ‘turning down’, and why it is practiced only in luxury hotels.