problem 1:

(a) describe the major determinants which affect shaping of business policy?

(b) Choose a tourism or hospitality service organisation of your choice, determine and describe the merits and drawbacks in its site selection.

problem 2:

(a) Describe why service firms hesitate to offer a service guarantee?

(b) Using a tourism or hospitality organisation of your choice, describe how can recovery from a service failure be a blessing in disguise?

problem 3:

(a) Location is always considered of specific significance in operations.  describe four of the factors that affect location decision. Demonstrate your answer using a tourism or hospitality organisation of your choice.

(b) describe the characteristics of the following layout types. describe each type using a suitable service organisation either from the tourism or hospitality sector.

(i) Process Layout

(ii) Product Layout

(iii) Fixed position Layout