Case Study: Phab

• Critically analyse the theory, concepts and models of operations and information management and demonstrate an understanding of the strategic importance of information management in global organisations.

• Evaluate critically the fundamental principles of information systems and the significance of a socio-technical approach to their use in organisations.

• Select and apply appropriate problem-solving and improvement approaches for information systems in organisations.

You are a consultant who has been employed to advise Phab on the effective implementation of strategic changes outlined in the Case Study (below). You are required to produce a report, which addresses the following elements:

The changes that will be required to business processes

How these changes can be supported by the use of new Open Source packages such as a CRM or ERP system. You are not required to suggest a specific package, but if you choose to make a specific recommendation then you should be clear about how you have evaluated it and how it meets Phab's needs.

A discussion of the key challenges that Ogonwe will face in implementing the new strategy within the business, together with recommendations for how they may be addressed.