Building the New Billing System for IRTC Customer Service Department.

Project Stakeholders

Describe how stakeholders were identified and analyzed, what tools and techniques were used to categorize and understand stakeholder interests. Describe your stakeholders, who they are and what their interests are in the outcome of the project. Describe the strategies planned to manage stakeholder engagement.

Project Budget

Describe the budgeting process that will be used for the project. Identify the components of the budget, the items that will need to have costs associated with them, and the mechanisms that could be used to estimate the project. Describe how changes to the budget will be identified, escalated, and resolved.

Project Communication

Describe the system that will be used throughout the project for recording and sharing project information related to schedule, budget, utilization, and status components. Describe the tools and techniques you will use to capture and report metrics. Describe the frequency with which the metrics will be captured and how the resulting analysis will be applied and communicated.

Project Risks

Describe the possible risk events for the project. Identify the high-probability, high-impact risk events. For each of those risk events, identify the possible actions to mitigate the risk. Describe how changes to the risk management plan will be identified, reviewed, and approved.