Bayside General Hospital is trying to streamline its operations. A problem-solving group consisting of a nurse, a technician, a doctor, an administrator, and a patient is examining outpatient procedures in an effort to speed up the process and make it more cost-effective.

Listed here are the steps that a typical patient follows for diagnostic imaging:

• Patient enters main hospital entrance.
• Patient registers at central reception.
• Patient taken to diagnostic imaging department.
• Patient registers at diagnostic imaging reception.
• Patient sits in department waiting area until dressing area clear.
• Patient changes in dressing area.
• Patient waits in dressing area.
• Patient taken to exam room.
• Exam performed.
• Patient taken to dressing area.
• Patient dresses.
• Patient leaves.

Create a service blueprint of the procedure and identify opportunities for improvement.