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Based upon your experiences with checkout lines in the grocery stores, fast-food restaurants, or banks, discuss whether the number of queues creates dissimilarity in the level of service. For illustration, if five clerks are accessible, is it better to have one long queue, where the next client in queue gets served next, or five separate queues, one for each clerk. Does either arrangement really create any difference? If so, to whom? Relate your discussion to assist desk incident management.

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