Assessment Overview-

The assessment is designed for students to apply fundamental quality management tools and techniques. The assessment involves responding to assessment questions related to specific case material.

Assessment Context and Case Material-

Your expertise in quality management has landed you a job at the toy manufacturer LEGO, located in Billund, Denmark. To get you up to speed, your supervisor has provided you with resources about the quality management challenges at LEGO in relation to development of the new LEGO products. She recommends that you study the below case video and text to get familiar with how quality is embedded in product development and product delivery activities at LEGO.

Note: Video https://youtu.be/G2UU92V8olY

Article link to Interview with John Hansen, Senior Vice President for Engineering & Quality at LEGO, Billund, Denmark (http://www.forbes.com/sites/michaelvenables/2013/04/20/how-lego-makes-the-safe-quality-diverse-and-irresistible-toys-we-all-want-part-two/#52f5b0b35194)

Assessment Task-

Complete the following tasks and answer the questions:

1. You have to help the project develop a control chart (c-chart). What are the UCLc and LCLc values for the data? Show the formula used and your calculations.

2. Next, construct a control chart and plot the data on the chart. Is the process in control, or is one or more special causes still lingering?

3. You have to come up with a recommendation. Where do you and the project go from here? You may want to consider the following options: a) provide a control chart that reflects an in-control process, b) abandon the current data and start over again with another prototype production run to seek out special causes that prevented success the first time, or c) try to investigate what actually happened on the production run where the data is from and then make a decision.

Attachment:- Assignment.rar