Assessment of Project Quality

Quality management can be measured by having three main components:

• Quality control.
• Quality assurance.
• Quality improvement.
• Quality management just does not focus on product/service quality, but also means to achieve it. Hence quality management uses quality assurance and control of processes as well as products to achieve more consistent quality. These have been discussed in detail in our first few chapters of this course.

• Let us now understand the way quality can be assessed. The assessment of project quality also considers the process of systematic examination of a quality system carried out by an internal or external audit, this is also termed as quality audit. This plays an important part in maintaining an organisation?s quality management system. This also is a major key element in the ISO quality system standard.
• Audits are essential management tool to be used for verifying objective evidence of processes, to assess the success of the project that has been implemented, to judge the effectiveness of achieving any desired target levels. Audits also help to provide evidence and measures to to eliminate problematic areas.
• To make sure that the institution has clearly-defined internal system monitoring procedures connected to effective action, quality audits are typically performed at predefined time intervals. This can help determine if the organisation complies with the defined quality system processes and can involve procedural or results-based assessment criteria. Audits can also be preferred for safety purposes. Quality audit can be defined as a systematic, independent and documented process of examining an activity of an organisation and this is based on objective evidence.