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Assessment Development at Valtera" describes how Valtera developed an assessment system to enable its retail merchandising client to hire better employees to enhance the execution of its low-cost and high-service strategy.  Reread the "Assessment Development at Valtera" and answer the following questions:

  1. What other measures do you think could be considered for the job given the company's high-service quality goal? Why?
  2. If you applied to this company and were tested on reading, math word problems, situational judgment, and personality measures for a retail sales position, how would you respond?
  3. Would you think that these methods were fair? Why?

 

 

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