Assessment: Case Management

This assessment is designed to allow you to demonstrate your knowledge and skills in case management practices and protocols including:

• Develop and utilise case management processes appropriate to implementing statutory requirements
• Implement appropriate processes to facilitate client setting of goals and participation in case management processes
• Establish and monitor a case management plan.

You will be assessed on your ability to:

• Demonstrate critical thinking and problem-solving skills
• Demonstrate interpersonal communication skills
• Demonstrate knowledge of case management approaches and suitability to meet client's needs
• Show evidence of negotiation and conflict resolution strategies used to facilitate client goal setting and participation in the process, and agree on specific goals and actions with the client
• Apply monitoring of outcomes and analysis to identify adjustments that may be required.

You are a case manager at MissionOZ Community Centre which provides the following community services for the local community:

• Youth advocacy
• Grief and loss counselling
• Family counselling
• Housing assistance
• Domestic violence support.

Using the provided case study students are to -

1. Research the case management models and submit a report including the following:

• Which approach/theory do you see as being most appropriate in meeting this client's needs?
• Why do you believe the approach is the most appropriate? (Give detailed reasons for your choice.)
• What is the role of a case manager in this model?

2. The Learning Guide states that typical case management meetings follow a fivestage format. Identify each stage and give a brief explanation of their purpose.

3. Complete a genogram for Kevin based on the case study.

Case Study

Kevin Smith is a 45-year-old butcher who attends the MissionOZ Community Centre and states he needs some help with his boys. Tama and Manu are his 13-year-old (twins) stepsons whom he has sole custody of, since their mother Mere, Kevin's partner of 10 years, suddenly passed away about two months ago.

Kevin states that since Mere's death, Tama's behaviour has deteriorated with increasing aggressive outbursts and threatening those around him for no apparent reason. Tama and Manu both attend the local high school. Manu is a model student and Tama had previously been an average student, but now he lacks concentration and is regularly sent to the office due to his behaviour. As a result, Kevin has had numerous meetings with the school in relation to Tama's behaviour.

Tama has always had a good relationship with Kevin and Manu, but was particularly close with his mother and has refused to talk about his feelings since Mere's death. Kevin has no family support and although Mere was very proud of her Maori heritage she distanced herself from her culture as it reminded her of her family whom she had ceased contact with due to their dysfunctional behaviour and dislike of Kevin.