problem1) A salesperson approaches a consumer to ask a few problems, pretending it is for market research, but her hidden motive is to sell a product. Which of the following unethical practices is this salesperson engaging in?

(A) Sugging
(B) Bait and switch
(C) Creation of needs
(D) Retail development

problem2) What would be the effect of a depreciation of the Australian dollar on Australian exporting businesses?

(A) Reduced cost of exports and decreased demand for sales globally
(B) Reduced cost of exports and  increased demand for sales globally
(C) Increased cost of exports and decreased demand for sales globally
(D) Increased cost of exports and increased demand for sales globally

problem3) Two manufacturing companies have decided to merge. In determining their policies and procedures, the companies have identified a difference in management styles. Which of the following may be a reason employees resist this merger?

(A) De-skilling
(B) Financial costs
(C) Acquiring new skills
(D) Cultural incompatibility

problem4) Which of the following is NOT a long-term source of funds for a business?

(A) Leasing
(B) Factoring
(C) Mortgage
(D) Debentures

problem5) Which approach to industrial relations accepts the inevitability of conflict because it recognises the active roles played by unions and employer associations and the framework developed by the government?

(A) Pluralist perspective
(B) Unitary perspective
(C) Radical perspective
(D) Marxist perspective

problem6) “Austral Banking Group” is focusing on its goal of increasing profitability. In an attempt to achieve this goal they recently raised their interest rates above other main banks and also increased the fees charged to customers for their banking services.

(a) Outline TWO stakeholders that may be affected by this decision.

(b) describe how management roles can be used to reduce conflict between stakeholders

problem7) ‘A business operating in a highly competitive environment needs to implement the correct pricing strategies, to ensure greater success within that industry and thus increased profitability’.

(a) Outline TWO ways that a business can differentiate their productfrom that of their competitors.

(b) Describe TWO pricing strategies a business can implement in a highly competitive business environment.

problem8) As a business engages in international expansion, the organisational structures evolve and need to adopt an appropriate staffing system.

(a) Outline ONE driver of globalisation.

(b) Describe ONE method of international expansion.

(c) Discuss the influence of globalisation on employment relations,with reference to organisational structures and staffing systems.

problem9) Employees are essential to the success of a business. Businesses are shifting from seeing employees as a cost, to realising that they are a major asset of the business

(a) Identify ONE stakeholder in employment relations.

(b) describe TWO employment relation strategies management may adopt to improve  productivity levels in the workplace.

(c) Discuss TWO measures management can use to assess the effectiveness of their employment relations strategies