Ask Question, Ask an Expert


Ask Management Theories Expert

Important: Prepare a report addressing following problem in the order, in no more than 10 pages. Indicate all reference in order in areference list. You are required to identify thereal company (or a business unit) in Singapore for your report.


Total Quality Management (TQM) can be defined as the “managing the entire organizations so that it excels on all the dimensions of products and services whichare important to the customer.” TQM received enormous recognition and adaptation starting in 1980s in answer to the increasing need for firms to compete on quality basis. Since the late 1980s, publications have been touting the reasons why TQM have succeeded and failed in many organisations. Reviews were mixed, but generally in the favour of a comprehensive quality management system. Most quality experts agree that reasons for failure of TQM are usually poor management execution of the system.


You are to study the quality issues and quality management implementation at thecompany that you are currently working for or familiar with. Indicate the name of the company for your report.  It should be a real company (or a business unit). Real company (or a business unit) is hereafter called the “subject”.


Briefly introduce the subject and describe its key business or operations. Appraise how it plans and manages quality.


Analyse how quality can be used to support strategies of asubject in the areas of:
a) Cost
b) Differentiation
c) Focus or another generic strategy


Envisage a certain work process of the subject that may have quality issues. Formulate a plan to implement the Six Sigma DMAIC process to improve the work process. Compare various quality tools and recommend ONE quality tools for each step of DMAIC. You must describe how the quality tool that you recommend can be used for each step of DMAIC.

Discuss any FOUR building blocks of the quality management system and analyses what the subject shoulddo in each block to create quality.


Compare various types of quality audits, and recommend TWO types of audits suitable for the subject. describe how those audits can help to assess whether subject’s quality efforts are practiced correctly and effectively.


Discuss Five key learning points that you have acquired from working on this assignment.

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M9421

Have any Question? 

Related Questions in Management Theories

Purchasing and supply management assignment-question 1 -a

Purchasing and Supply Management Assignment- Question 1 - (a) The purchasing function has an influence on other business functions. Elaborate on such influence with examples.    (b) Explain with examples how Purchasing a ...

Tasks -there are ten 10 tasks one for each weeknbsp the

Tasks - There are ten (10) tasks, one for each week:  the tasks are detailed below.  There is a table to complete for each task.  Please fill in the information required.  An example of a completed task is below.  Note t ...

Why would a company use trade secrets to protect their

Why would a company use trade secrets to protect their invention? Wouldn't it make more sense to patent something? See attached document Wolfe Electric, Inc. v. Duckworth as an example. 500 words required. Please add cit ...

Assessment topic - qubeafter reading further background

Assessment Topic - QUBE After reading further background material on the company and relevant case studies on related companies, prepare a 2500 - 2600 word report analysing the important features of Qube, and identify lo ...

Case studyplease read the case study and answer all the

CASE STUDY Please read the case study and answer all the questions. Vodafone has one of the world's largest mobile communications networks, with 83,900 employees serving over 370 million customers across more than 30 cou ...

Assignment - business intelligence solution development and

Assignment - Business Intelligence Solution Development and Report for Social Enterprise BI Solution Development and Report In the BI practicals, we saw how the Watson Analytics tools interact with data sources to produc ...

Test -multiple choice1 alia a graphic artist at an

TEST -MULTIPLE CHOICE 1. Alia, a graphic artist at an advertising firm, realizes that the head designer, Ryan, has been copying designs from the Internet and passing them off as his own. Alia informs the marketing head a ...

Case study - li question -from the facts given in the above

Case Study - Li Question - From the facts given in the above Case Study, Li has identified the following ethical principles/procedural issues she should consider. With reference to the APES 110 Code of Ethics for Profess ...

Global strategy and international management

Global Strategy and International Management Assignment Individual Case Analysis - Thai Beverage Public Company and the Russian Beer Market By: Musharraf Uwais, Mohamed (1) Thai Beverage Public Company Limited ("ThaiBev" ...

Problem 1pony express creations inc wwwpony-excom is a

Problem 1 Pony Express Creations Inc. ( is a manufacturer of party hats, primarily for the Halloween season. 80% of their annual sales occur over a six-week period. One of their popular products is Elvis ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

A cola-dispensing machine is set to dispense 9 ounces of

A cola-dispensing machine is set to dispense 9 ounces of cola per cup, with a standard deviation of 1.0 ounce. The manuf

What is marketingbullwhat is marketing think back to your

What is Marketing? • "What is marketing"? Think back to your impressions before you started this class versus how you

Question -your client david smith runs a small it

QUESTION - Your client, David Smith runs a small IT consulting business specialising in computer software and techno

Inspection of a random sample of 22 aircraft showed that 15

Inspection of a random sample of 22 aircraft showed that 15 needed repairs to fix a wiring problem that might compromise

Effective hrmquestionhow can an effective hrm system help

Effective HRM Question How can an effective HRM system help facilitate the achievement of an organization's strate