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An important part of a project is to identify the key process input variables ( KPIV) and key process output variables ( KPOV). Suppose that you are the owner/ manager of a small business that provides mailboxes, copy services, and mailing services. Discuss the KPIVs and KPOVs for this business. How do they relate to possible customer CTQs?

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Management Theories, Management Studies

Category:- Management Theories
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