problem 1) A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives is called a/an:

a) Advisor
b) Mediator
c) Negotiator
d) Conciliator

problem 2) _______ occurs when each party gives up something of value to other. As a result of no one getting its full desires, the antecedent conditions for future conflicts are established Avoiding

a) Compromising
b) Collaborating
c) Accommodating
d) Avoiding

problem 3) Eustress is considered as _________________

a) Good
b) Bad
c) Harmful
d) Fatal

problem 4) Change might bring some potential ______________to organizational power to some people.

a) Barriers
b) Opportunity
c) Threat
d) Benefit

problem 5) The responses the change depend upon the employees ____________about the change.

a) Attitude
b) Experience
c) Perception
d) Motivation

problem 6) Classical condition is the form of _______________learning process

a) Manipulation
b) Memory bored
c) Dissociative
d) Associative

problem 7) The term used for the workers who entered the workforce from the early 1940s through the early- 19060s

a) Baby boomers
b) Xers
c) Veterans
d) Nexters

problem 8) According to ___________ theory brain produces emotion and corresponding physiological behaviours at the same time

a) James-Lange Theory
b) Lazarus appraisal Theory
c) Cannon Bard Theory
d) Schechter-singer Theory

problem 9) ___________ influence the behaviour of a person in the early stages of life.

a) Situation
b) Family
c) Environment
d) Heredity

problem 10) ____________ propounded the cognitive dissonance theory.

a) Blake
b) Festinger
c) Trompenaars
d) Turner

problem 11) Bodily involvement is basis for inclusion of the basic emotions. Fear, grief, love, rage. Who is associated with this finding?

a) Gray
b) Izard
c) James
d) Watson

problem 12) Which is not one of the big five personality traits?

a) Agreeableness
b) Negative affectivity
c) Introversion
d) Openness to experience

problem 13) When we judge someone on the basis of our perception of the group to which he or she belongs, we are using the shortcut called:

a) Stereotyping
b) Contrasting
c) Categorizing
d) Projecting

problem 14) ____________ is a cognitive process which enables us to interpret and understand our surroundings.

a) Cognition
b) Perception
c) Schema
d) Semantic memory

problem 15) Motivational concepts which focus on perceived internal needs and outcomes of individuals are referred to as:

(a) Process theories
(b) Motivational theories
(c) Content theories
(d) Internal theories