Which you are familiar and undertake a critical review.

problem1. A foreword to the problem and its relationship to operations practice in organisation;

problem2. A description of the process (es) under consideration (ideally incorporating some form of process map)

problem3. A discussion of relevant Operations theory (this must address the underlying processes on that quality depends – don’t rely on quality theory only

problem4. A comparison of the theory with practice

problem5. Consideration of how potential changes would perk up quality and/or customer focus

problem6. Recommendations, based on the comparison above, as to how the process (es) could be improved, accompanied by a revised process map clearly showing the improvements

problem7. Referencing both in text and in the Bibliography, by using the Harvard system)