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A clerk had worked for a bank for twenty-six years when she was fired. At the time of her termination, she was working reduced hours due to a serious wrist injury. A customer had come to the clerk to remove a $34 charge that had mis- takenly been made against her account. The customer was correct about the mistake, which had not been made by the clerk. However, in completing a form to document the change, she accidentally put the name of her coworker- whom she was talking to at the time-on the form as the "originating bank representative." When a copy of the form came back to the coworker, she reported it to her supervisor, who initiated an investigation. The investigation led to termination of the clerk on the grounds that her inadvertent use of her coworker's name was "falsification of bank records." The clerk would not have profited in any way from using her coworker's name on the form. She had never been disciplined before. The former clerk sued. What should the court decide? Why?

Management Theories, Management Studies

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