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A city children's services department required that its case workers have a bachelor's degree in social work or a related field, along with at least three years of related work experience. Candidates without bachelor's degrees would also be hired, but only if they had at least seven years of experience. Truancy prevention case managers are responsible for assessing the needs of children and families, visiting schools and homes, recom- mending treatment, arranging resources for families, and testifying in court. They are subject to supervision. A man with a bachelor's degree in psychology and three years of social work expe- rience was hired. At the time, he was told that he would be paid an annual salary of $35,000, work from 9 to 5, and be responsible for twenty-five clients. He ended up working sixty hours per week and taking care of forty clients. He received no overtime pay. The man sued. What should the court decide? Why? (Chatfield v. Children's Ser- vices, 555 F.Supp. 2d 532 (E.D. Pa. 2008))

Management Theories, Management Studies

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