(Answered) 1 what performance measures have you seen or might you

Management Studies

1. What performance measures have you seen (or might you adopt) that fit the following categories?

Customer, owner, internal business process, learning, and innovation
Corporate, business unit, operating unit levels
Leading versus lagging measures
Financial versus non-financial
Quantitative versus qualitative

2. What might be difficulties in developing and applying performance measures for activities are outside the control of any one individual?

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