1. The ___________ include(s) the factors that affect the organization’s performance from within its boundaries.

internal environment

external environment

organizational culture

external factors

2. Kim interviewed prospective new employees for ten new jobs in her company. Which internal environmental factor was Kim utilizing?

Management and culture

Mission

Resources

Systems process

3. What does one call the organization’s purpose or reason for being?

Culture

Mission

Environment

Stakeholders

4. ________ are people whose interests are affected by organizational behavior.

Managers

Employees

Stakeholders

Customers

5. Robert works for Nordstrom and loves coming to his job. He attributes the love for his job to the values and beliefs that the company shares with its employees. Robert’s affinity for his job is most likely due to the company’s _______

organizational culture

organizational structure

mission statement

management team