1-Please read chapter 2 slides all.2-Answer all review questions below. Not more than 10 lines are needed for every question. Read theebook to support your knowledge.

Review Questions

1. What are business processes? How are they related to information systems?

2. Define business processes and describe the role they play in organizations.

3. How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance?

4. Describe the characteristics of transaction processing systems (TPS) and the roles they play in a business.

5. Describe the characteristics of management information systems (MIS) and explain how MIS differ from TPS and from DSS.

6. Describe the characteristics ofdecision-support systems (DSS) and how they benefit businesses.

7. Describe the characteristics of executive support systems (ESS) and explain how these systems differ from DSS.

8. Explain how enterprise applications improve organizational performance.

9. Define enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems and describe their business benefits.

10. Why are systems for collaboration and social business so important and what technologies do they use?

11. Define collaboration and social business and explain why they have become so important in business today.

12. Describe a supportive organizational culture and business processes for collaboration.

13. List and describe the various types of collaboration andsocial business tools.