1. In which of the following situations is third-party intervention appropriate?
a. A couple is having problems agreeing on custody of their child, yet don't want a judge to have the final say.
b. Members of two different fraternities are being destructive to one another's property.
c. Two girls are fighting over a doll and, unexpectedly, the doll is ripped in half.
d. All of the above.

2. Which type of formal intervention allows the conciliator to serve as a __________ to parties who make their own decisions?
a. conciliator
b. mediator
c. arbitrator
d. facilitator

3. Which of the following is considered a form of formal intervention?
a. A mom tries to calm her two bickering kids.
b. Joe tries to settle the tension between two coworkers.
c. Jack and Jill try to settle their dispute through arbitration.
d. Jane is providing Mary a shoulder to cry on because her boyfriend just broke up with her.

4. Which of the following intervention method allows for the conflicting parties to come to their own solution rather than having a third party decide?
a. mediation
b. arbitration
c. adjudication
d. None of the above.

5. This type of dispute resolution option requires a systems level of thinking and should be integrated with other approaches; it is designed to empower individuals to handle conflict.
a. arbitration
b. counseling
c. mediation
d. coaching

6. Which of the following is not an advantage to mediation?
a. It's cheaper than arbitration and adjudication.
b. Mediation is appropriate for all types of relationships.
c. It promotes a mutual stake in resolution.
d. Solutions are more likely to be integrative and creative.

7. According to the text, the success rates for mediating community disputes range form __________ to _________ percent.
a. 43; 58
b. 60; 70
c. 62; 84
d. 75; 95

8. Victim-Offender Restitution (VOR) is a specialized form of __________.
a.counseling
b. adjudication
c. mediation
d. coaching

9. Groups of attorneys called in to mediate cases that are backlogged usually use the process of ___________.
a. shuttle diplomacy
b. pendulum courtesy
c. siding
d. trade-off

10. What is the second stage in the mediation process?
a. entry
b. negotiation
c. diagnosis
d. agreements

11. The mediator should establish a common ground, which is a part of the __________ stage.
a. negotiation
b. entry
c. agreements
d. follow-up

12. This is a part of the Agreements Stage in mediation.
a. explores consequences of not proceeding
b. generate different ways to meet interests
c. gather data with interviews and observations
d. notify other stakeholders of actions

13. When Lisa says to her husband, "You'd make a lousy father," she is communicating which type of hurtful message?
a. accusation
b. advice
c. evaluation
d. threat

14. "If you think you are going to walk out on me, I'll make sure your parents know everything you did when we were living with them" is an example of what type of hurtful message?
a. desire
b. threat
c. advice
d. evaluation

15. The textbook provides various definitions of forgiveness. Which is the one offered up by Morton Deutsch?
a. "Forgiveness is giving up the idea of a better past."
b. "Interpersonal forgiveness can be seen as the decision to reduce negative thoughts, affect, and behavior, such as blame and anger, toward an offender or hurtful situation, and to begin to gain better understanding of the offense and the offender."
c. "Forgiveness is the heart's capacity to release its grasp on the pains of the past and free itself to go on."
d. "forgiveness is giving up rage, the desire for vengeance, and a grudge toward those who have inflicted grievous harm on you, your loved ones, or groups with whom you identify..."

16. __________ percent of women killed each year will be killed by a spouse or lover.
a. 20
b. 30
c. 40
d. 50

17. What does the textbook say about forgiveness and reconciliation?
a. They do not mean the same thing.
b. They are basically synonyms.
c. Forgiveness always leads to reconciliation.
d. Reconciliation always leads to forgiveness.

18. ___________ is absolutely essential to the forgiveness process.
a. Reconciliation
b. Forgetting
c. Time
d. Memory

19. According to Molly Layton's three-step model of forgiveness, which of the following question would be asked in the Obsession stage?
a. "Will s/he ever be held accountable?"
b. "Am I no longer safe in the world?"
c. "What will this experience mean to me in the future?"
d. None of the above.

20. Which of the following is not a phase in the "Guideposts along the Forgiveness Journey?"
a. Uncovering Phase
b. Transcendence Phase
c. Decisions Phase
d. Work Phase

21. Which of the following is a part of the Outcome Phase in the Guideposts along the Forgiveness Journey?"
a. Face anger so as to release it.
b. Gain insight about how this injury/transgression has changed your world view.
c. Realize a new purpose.
d. Reframe the picture of the other person.

22. Three forms of suspect apologies are mentioned. Which of the following is not one of the three mentioned?
a. Public apology
b. Delayed apology
c. Compelled apology
d. Expedient apology

23. The goal of this type of apology is to avoid rather than engage.
a. Public
b. Delayed
c. Compelled
d. Expedient

24. Accepting forgiveness from the person you have wronged can be challenging in the following ways, except which statement below?
a. You must wait for the gift of forgiveness to come from the other person.
b. Your attention shifts from fear of retribution and guilt over what you've done to the prospect of freedom from this fear.
c. Your definition of yourself becomes simpler because of the prospect of becoming responsible for new choices.
d. During the waiting interval, you should reflect on the actual harm you have caused.

25. Shriver's metaphor of the cable spanning the chasm that divides conflicting parties includes the strand in the cable that crosses the canyon of alienation called ________.
a. forbearance
b. empathy
c. commitment to remain interdependent
d. truth