1. Explaining to the new leadership on how Total Quality Management (TQM) would enable the organisation to develop better business functions/operations thus achieving world class excellence.

2. Statingone of the outstanding quality problems you are now facing in your current role (as a function/department head), and explaining its background, causes, needs and justification for taking business improvement actions (in the context of quality).

3. Examining the predominant organisational culture, and identify ways to promote a more open, vibrant and quality focused culture thus creating a cooperative and productive work environment conducive to all the stakeholders.

4. Revisiting the organisation's Vision and Mission statements in order to reflect your on-going commitment to quality - propose alternatives to existing statements and provide justifications.

5. Recommending a benchmarking exercise where by any of the following is achieved in due course:

a. investment in newer technologies/programs that reduce cost and increases efficiency;

b. considering customer's requirement before anything else. Customer requirements drive the process management system and performance measures, OR

c. treating suppliers as partners because a long-term and mutually beneficial relationship will create long-lasting relationships.