1 Describe the implications of the product-process matrix for process design in a competitive situation.

2. Differentiate between a work center and a manufacturing cell.

3. Describe the role of service guarantees from the marketing and the operations perspective.

4. Identify and describe the application of the scientific method used to evaluate alternative treatment methods and create guidelines for similar clinical situations.

5. What are the underlying assumptions of minimum-cost scheduling? Are they equally realistic?

6. Contrast the "Personal Attention Approach" to service to the "Production-Line Approach." In your opinion, which is superior? Why?

7. In what ways can management influence the arrival patterns of waiting lines?

8. Describe the three main services provided by a hospital staff?

9. Explain the difference between producer's risk and consumer's risk in acceptance sampling.

10. Assume that you are offered a new piece of equipment for $10,000. The equipment will produce 10,000 units per year with a margin of $6.00 per unit. Demand for the product being produced has been 2,000 units per year. Your current equipment is fully depreciated and can produce the 2,000 units per year at a margin of only $4.00 per unit. Should you purchase the new equipment? Under what conditions?