1. A competitive advantage that is derived from human resources is sustainable for a company when it(s)
a. uses a centralized program of close supervision b. employees have some rare or specialized skill not easily copied c. has a newly-created organizational culture d. product is intangible e. customers remember the product rather than the salesperson
2. Which of the following statements about arbitration is true?
a. Binding arbitration can lead to a trial if both parties are not satisfied with the decision. b. The neutrality of the arbiter is guaranteed by the selection process. c. The process of arbitration follows the same rules as used in a court case. d. Disputes are open to public view as soon as the involved parties agree to the arbitration.
3. In today's rapidly changing and highly competitive business environment, HR professionals need to understand that the trend is towards
a. delegation of fewer responsibilities to subordinates b. more formalization of policy c. less flexibility and autonomy d. taller hierarchical structures e. greater decentralization
4. Which of the following statements regarding managing in the global arena is most accurate?
a. Managers must realize that culture shapes the preferences and behaviors of their stakeholders. b. A successfully-managed company can export its management method to another culture and expect to be successful there. c. A good manager will make a good decision, even if he or she is working in an unfamiliar culture. d. Managers who work in individualistic cultures must provide indirect feedback for it to be accepted. e. Managers have to understand that as soon as an individual moves from one country to another, the culture changes.
5. Troubled students at Central High School are randomly assigned to the five school counselors. The director of counseling has asked for volunteers among the counselors in order to evaluate this assignment policy and to develop a new policy if warranted. The director is implementing
a. individual stress management b. a support group c. participation in decision-making d. psychological ergonomics e. behavior modification
6. An Italian firm that sells its products around the world, is organized into these divisions: finance, human resources, R & D, marketing, sales, and manufacturing. It is using a ________ strategy.
a. functional b. multinational c. hierarchical d. global e. departmentalized
7. To involve employees in a planned organizational change and to gain their support of the change process, an organization can use
a. statistical forecasting b. focus groups and hot lines c. observation research d. replacement planning and social audits e. historical trending
8. A company should begin to implement an organizational change
a. after the strategic plans have been developed b. once resistance to change has been dealt with c. as it develops its strategic plan d. once the change strategy has been evaluated e. when all barriers to change have been removed
9. In order to prepare a comprehensive job analysis, an organization needs to survey or interview job incumbents as well as
a. supervisors, job analysts and customers b. supervisors and job applicants c. supervisors and job analysts d. job applicants, human resource personnel, and managers e. job applicants, supervisors, and employees at similar positions in other organizations
10. In designing recruitment activities, what two central issues are addressed?
a. Cost and applicant fit within organizational culture b. Cost and places to look for applicants c. Cost and methods to use to find applicants d. Methods to use to find applicants and sources to target e. Job analyses and places to look for applicants