1) A company makes necklaces with attached letters. Department A manufactures the necklace chains and letters ahead of demand. Department B assembles the necklaces for specific names when orders are received. Departments A and B are, respectively a) make-to-stock, make-to-stock b) make-to-stock, assemble-to-order c) make-to-order, make-to-stock d) make-to-order, assemble-to-order.

2) Divergent points are a key part of which of the following? a) I type operation b) V type operation c) T type operation d) A type operation

3) A key behavior that can cause ‘cannibalism’ in a A-type process is called a) Poor forecasting b) Supply chain issues c) Utilization syndrome d) Interchangeability of parts

4) The type of processing system that is used for highly standardized products such as oil and gasoline is a) mass production b) continuous process c) project d) batch

5) Service level and capacity utilization are performance measures of a _____ process a) make-to-stock b) make-to-order c) assemble-to-order d) All of the above are true

6) Assembly lines have a number of characteristics. Which of the following is typically NOT a characteristic of assembly lines? a) Low flexibility concerning design and volume changes b) High volume (output) levels c) Use of general-purpose equipment d) Low per-unit manufacturing cost 2

7) Which of the following are characteristics of a low-contact service delivery system? a) Lower costs and more standardization b) Greater flexibility, need for people who are highly skilled in interpersonal relations, and a customer orientation c) Need for people with a high level of technical skills oriented toward efficient processing, welldefined procedures, and smooth flow d) Both a and c e) All of the above

8) Which of the following is NOT a differentiator between manufacturing and service operations? a) Transportation b) Customer contact c) Resale d) Cost per unit

9) Which of the following is NOT an element of the service product bundle? a) Facilitating goods b) Explicit service c) Implicit service d) Value of goods/service

10) In an operation, starvation occurs because of a) Lack of capital b) A disturbance at one of the resources c) Sales exceeds capacity d) Excess raw material inventory.