1. What are the differences between intrinsic and extrinsic motivation? And which are the implications for incentive systems?

2. Please name at least five success factors of communities of practice.

3. The need to share knowledge more broadly has increased as decision making has been pushed down to more people within organisations. While sharing knowl- edge is important, simply opening the floodgates is risky. Discuss.

4. Which factors influence/determine knowledge worker productivity?

5. List some important competences of a sales representative.