Your research proposal should answer the following questions:

Research proposal on customer satisfaction in e-bankig in kuwait.

• What? This includes problem statement, research question, research objectives and key definitions.

• Why? The justification and objectives of the research.

• How? Indications of the type of methodology and data the research will use.

• Whom? Who will benefit from this research, which audience is it aimed at?

In preparing your thesis proposal, please be aware of the following points:

• Reading: in order to write the proposal you are expected to have read at least two or three articles relevant to your topic (to be included in the Bibliography).

• Writing: in writing the proposal (and the thesis) you should make an effort to adopt a style similar to that found in the academic articles you have read.

2. STRUCTURE OF THE PROPOSAL

(1) Title Give your project a working title, which may or may not become the title of the thesis

(2) Background and overview

Explain your interest or any previous work you have done on the topic. Also, describe any reading or any personal experience that has lead you to want to research on the topic. You should also include a short statement explaining the benefits which you think will be derived from the research you are proposing.

(3) Problem Definition

From the wider background, you have just described you should select a management problem and explain it clearly.

(4) Research Question

Your management problem must be converted into a research question, e.g. the relationship between pricing and certain customer segments or the relationship between IT outsourcing and staff morale

(5) Research Methodology

Discuss the kinds of sources you hope to consult and the methods you will be using to extract and process the information you will be gathering in as much detail as is possible at this stage. As the project is underway you might find the need to revise your methodology. You must explain how you will be collecting the data you need in order to address your research question. If you are conducting questionnaires or interviews you should explain what sample you will be using (size, criteria, method) and also how you will approaching the people in your sample. You should also give an indication as to whether you will be testing hypotheses quantitatively or using qualitative methods, such as interviews or semi-structured questionnaires.

(6) Problems and Limitations

Describe the problems you expect to encounter and how you hope to solve them. For example, texts might be unavailable, people you hope to interview might be unwilling to participate, you might not have enough time, etc. Try to imagine every possible problem so that you have contingency plans and the project does not become derailed.