You are to produce a formal Process Reengineering Report with the following suggested outline:
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Section
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Part
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Description
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1
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A
B
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Executive Summary
Identification of Context
- Brief description of the organization
- What are the significant processes that are affected by the new technology? Why are these important? - How does a technology solution deliver IRACIS?
[Increased Revenue, Avoidance of Costs or Improved Service]
- What are the deliverables and possible metrics of the project?
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2
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A
B
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Describe the possible 'pain points' in the current As Is
Process
Brainstorming map of ideas for process redesign (a
Mindmap). (Find a good Mindmap drawing tool.)
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3
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A
B
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BPMN Model of To Be Process (Blue Works Live) (Use BPMN 2.0 to demonstrate the new process efficiencies. Keep this high level.)
Provide a Comments summary detailing the process improvements. Describe the specific areas for IRACIS.
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4
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A
B
C
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Implementation - Description of the specific functionality in the SaaS solution. Reference directly the comments in 3B. Do not provide a vendor's feature list!
Interfaces and Integration - The cloud solution needs to integrate with the backend. Provide a high level architecture and recommend the integration technologies
e.g. APIs, WS, REST, BPMS with ESB, App Server, Portal etc. Make assumptions. It just needs to be credible.
Feedback and Monitoring Loop - What are the success metrics, KPIs? Is there an ROI estimate? What feedback and monitoring is needed to ensure benefits realization? How will the solution evolve in the future?
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GROUP PROJECT NOTES:
- In Week 1 we discussed Lean Business Process Reengineering, and then learnt that BPM and SOA enable both Lean and Six Sigma.
- The fastest growing application area is in cloud based SaaS solutions. However, contemporary SaaS solutions need to be integrated somehow with backend on premise systems.
- The following list and associated case studies in the Assignment 3 Folder, represent successful deployment of SaaS solutions that have delivered clear business benefits by improving processes. (If processes did not change, then how could the benefits be delivered?)
- Your job is do some reverse engineering. At the high level, what were the pain points with the As Is Process?
- Then, the solution is deployed and the organization has new To Be Processes. Something has changed. What? How are the business benefits delivered? Why are the new To Be Processes better? You are to demonstrate the improvements through BPMN diagrams. Keep them high level and simple.
- Then we need to consider how the cloud SaaS was integrated with the on premise systems. You can make assumptions here as the case studies do not reveal this level of detail.
- What were the metrics? How was the ROI calculated? Most case studies are very explicit on this one. You can see how the customer quantifies business value, otherwise, the technology investment cannot be justified.
- Leading SaaS solutions and major enterprises have been chosen for the 12 case studies below.
- If you have an intimate knowledge of a similar case study with a SaaS implementation, or you find a case study in the vendor literature that appeals to you, you can propose it to the lecturer for approval.
Case Studies for Process Improvement
Full Case Studies are in the Assignments Folder.
1. Macquarie University - Using Alfresco SaaS ECM
2. BT Conferencing - Using Alfresco SaaS ECM
3. Hampshire Constabulary - Using Alfresco ECM
4. PhenoPath Laboratories - Using Alfresco Mobile Content Management
5. Avago Technologies - Using Workday for SaaS HCM and Expenses
6. Brown University - Using Workday for SaaS HCM and FM
7. Yahoo! - Using Workday for SaaS HCM and Third Party Payroll
8. Synapsis - Using ServiceNow for a SaaS IT Service Management Platform
9. Deakin University - Using ServiceNow for a SaaS IT Service Management Platform
10. Red Hat - Using ServiceNow for a SaaS IT Service Management Platform
11. Lorna Jane - Using Salesforce.com for a SaaS CRM System
12. Hills Hoists - Using Salesforce.com for a SaaS Collaboration Environment
13. Open Universities Australia - Using Salesforce.com for a SaaS CRM System
14. New Zealand Post - Using Oracle RightNow SaaS Social CRM System
15. Victoria University Wellington, NZ - Using Oracle RIghtNow SaaS Student Management System
In this assignment there are four section.
You have to create a report for this assignment. i do not sure about the pages. please read the entire assignment every details are mentioned in the assignment.
please check the assignment