You are the Program Manager and responsible for the coordination of all activities which occur in a program. This may be a social work program, nursing care program, occupational or physiotherapy program, etc. Primarily based with a focus on either the aged care sector or disability health services.

In your essay:

1 Briefly describe the strategic planning process and how you would use this to promote the aims and outcomes of the program. Identify key reporting tools of quality management which may be applied throughout the process, also consider the ongoing goals of the program. How would you define the relationship between quality assessment and performance reporting within your program? Are they interrelated? Describe both possible positive and negative outcomes.

2 What do you believe to be the most effective way of ensuring people within your organisation achieve the goals set for them? Consider education, recognition of skills and competencies, in addition how will this affect the rest of the organization as a whole? (ie: clients, employees etc)

3 For example, what leadership style or model would you use? Would your style vary from day to day? Would you develop a strategic plan with clearly identified measurement outcome indicators and resources to support the program? How would you promote team work and team building? What model of management would you utilise based on your readings?

4 How would you the manager reinforce behaviours, skills and attitudes which give the desired outcomes? What tools or techniques would you use or develop?

5 How do you discourage staff behaviours and attitudes which have a detrimental effect on the achievement of desired outcomes? Identify key issues for staff including knowledge and skills required for employment within the aged care and disability health service sector. How may this be improved within your project.