You are a member of the Human Resources Department of a medium-sized organization that is implementing a new interorganizational system that will impact employees, customers, and suppliers.

Your manager has requested that you work with the system development team to create a communications plan for the project. He would like to meet with you in two hours to review your thoughts on the key objectives of the communications plan. What should those objectives be?

You are the newest member on the IT development team contracted to implement an enterprise resource planning system for a small retail chain.

You are surprised after the project's initial kick-off meeting that no one was there to represent the client. Following the meeting, you encounter the project manager in the hallway. What do you say?