Xerox Case Study

Text Book: Management for quality and performance excellence.

Develop a well-researched paper based on the Xerox case study of the textbook for your current organization or one you have worked in the past that critically analyzes:

1- The quality methodologies or practices that the company uses or plans to use to align performance excellence with its business objectives,

2- The quality management system that focuses on meeting customers' needs and practices to help build a customer-focused culture along with techniques to enhance design of work processes, process control, and process improvement,

3- Tools and techniques that support Six Sigma philosophy, quality in product design, or statistical process control (SPC) for monitoring either the company's manufacturing or its service processes. Include at least one relevant chart or figure in describing the tools and techniques.