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The topic is: "DEVELOP WORKPLACE POLICY AND PROCEDURES FOR SUSTAINABILITY"

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Develop Workplace Policy and Procedures for Sustainability
Instructions:-

Recently within the organisation there have been discussions around the need to make the organisation ‘greener' and more environmentally friendly. The CEO and the Board of Directors of Melbourne Call Centre (MCC) have only just become proactive in the need to review its policies and processes and introduce a Workplace Sustainability Policy. An Environmental and Sustainability Consultant has been engaged to conduct a review of the current workplace practices and they have identified the following areas where current practices can be reviewed:

  • Paper is not recycled
  • Lights are left on in office areas not being used
  • Lights are not energy saving (most are down -lights)
  • Doors and windows are left open when heating/ air conditioning is being used
  • Electricity is purchased from a supplier with poor environmental performance levels
  • Printer toners are thrown into the general rubbish
  • Printed documents are not doubled sided
  • Hard copy reports are printed for clients (rather than utilising soft copy versions)
  • Computers are on all day- even if staff are not assigned to that work station
  • Screen/ power saving computer screens are not being utilised when idle
  • Plastic cups and bottles are not recycled
  • Staff do not car pool or take public transport to work

The CEO has requested that you use the information provided by the Environmental and Sustainability Consultant to plan, develop and implement Workplace Sustainability Policy.

Part A
The CEO and Board of Directors would like to gauge the scope of the work involved in developing a Workplace Sustainability Policy. You have been requested to review the summary of information provided from the Environmental and Sustainability Consultant and provide a brief report addressing the following points to be considered:

1. The Scope of the Workplace Sustainability Policy for Melbourne Call Centre (MCC)

2. The type of information that is required to be collected to develop the policy and where the information can be gained. This should include relevant laws and any supporting documentation on best practices to support compliance in environmental performance and sustainability.

3. The nature and extent of stakeholder consultation that is required to be undertaken to introduce and implement sustainable work practices in line with the documented policy and procedure. Include methods to be used and to discuss possible approaches to policy development and implementation.

Part B
The CEO and Board of Directors have considered the information you have provided and prior to commitment to the development of a Workplace Sustainability Policy would like further information. The CEO has now requested that you now formalise a plan for the development and implementation of the Workplace Sustainability Policy and provide a detailed written report of your proposal.

In your report you should address each of the following key areas:

1. Identify appropriate strategies and support these with evidence.

2. Establish goals and objectives which indicate benchmarks. Indicate how the Strategic Plan could be updated to include these new goals and objectives. Do they fit in with the organisation's overall objectives?

3. Outline recommendations for policy options based on likely effectiveness, timeframes and cost.

4. Draft a paragraph that reflects the Melbourne Call Centre (MCC) ethos and commitment to sustainability as an integral part of business planning and as a business opportunity. (This will be inserted into the whole policy and individual Position Descriptions at a later
date.)

5. Outline the changes that will be required in the Organisational Chart and the Position Descriptions of individuals. Outline the updates to be made to other documents, including organisational policies/ documents. What new documents will be required to support new roles and responsibilities in the organisation?

6. Outline how you will develop and monitor policies for analysing data on enterprise resource consumption.

7. How will you manage the information technology requirements of the Sustainability Management System? Outline the software you will use to record and file information to measure organisational usage of resources and items relating to the policy. What software will you use to assist you in the analysis of charts, flowcharts, graphs and other visual data and information?

8. Recommend appropriate methods of implementation with evidence.

Part C
Develop the Workplace Sustainability Policy and prepare the process for implementation. You are required to:
1. Prepare the finalised copy of the Workplace Sustainability Policy to be implemented

2. Prepare a promotional flyer that will inform staff of the new Melbourne Call Centre (MCC) Workplace Sustainability Policy. Include the positive outcomes of implementation to be expected by key stakeholders.

3. Write a memo to the CEO outlining the communication strategies you plan to use to communicate the new workplace sustainability policy. Include in the memo the methods you will use to communicate the message and how you will proceed, assign new responsibilities, and deal with potential conflicts.

Part D
A procedure to support the implementation of Workplace Sustainability Policy is now required to support the initial implementation of the new policy.

Create a procedural document to provide details in support of the implementation. It should cover:

  • Summary outline of new Melbourne Call Centre (MCC) Workplace Sustainability Policy
  • Changes to be implemented - new methods - changes to existing systems and practices
  • Timeline of roll out
  • Responsibilities assigned to staff - new roles
  • How recording systems will be used to monitor the success of the roll out - what will be measured - benchmarks
  • How continuous improvement will continue to be a strong focus within Melbourne Call Centre (MCC) and outline any strategies for supporting and encouraging the involvement of everyone in this process.

Part E
The review on the Workplace Sustainability Policy has been conducted and the results of the review have identified the following:

  • Electricity consumption has decreased by 20%
  • Paper usage has not decreased
  • Recyclable objects are still being found in the ‘normal' rubbish bins
  • Some staff have embraced the environmentally friendly practices and are sharing some ideas that can be implemented at home on the workplace intranet. The staff have decided to ban plastic throwaway cups used for coffee in the office and most staff have now brought in their own personal ceramic mugs to use instead.

With this new information you are required to review the Workplace Sustainability Policy and write a report to your CEO outlining the following considerations regarding the implementation:

  • Impact of changes made
  • Are the objectives being met?
  • Has the use of resources increased or decreased? How will the answer to this be addressed?
  • Recommendations for changes to the policy
  • What are the perceptions of employees regarding the new policy/policies relating to diversity?

Attachment:- TEMPLATE-Develop-Workplace-Policy-and-Procedures-for-Sustainability.rar

Attachment:- Resources-Develop-Workplace-Policy-and-Procedures-for-Sustainability.rar

Project Management, Management Studies

  • Category:- Project Management
  • Reference No.:- M92060520

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