problem 1: prepare a detailed note on Analyzing Customer Defections.

problem 2: Describe the role of service in building relationship.

problem 3: prepare a note on Measurement of Service.

problem 4: How to monitor customer satisfaction? What is its significance?

problem 5: prepare a detailed note on Customer Satisfaction.

problem 6: Describe the segmentation process for a new generation bank.

problem 7: prepare a detailed note on the Segmentation of service.

problem 8: How do you analyze the customer defections?

problem 9: What is the significance of customer defection analysis?

problem 10: prepare a detailed note on the Sustaining customer relationships.