problem 1: What do you mean by the term customer loyalty? Describe with illustrations.

problem 2: prepare a detailed note on CRM and Customer Loyalty.

problem 3: prepare a detailed note on Customer loyalty programs.

problem 4: Describe promise and trust concept of relationship marketing.

problem 5: Describe commitment and satisfaction concept.

problem 6: Describe the main concepts of Quality and service competition.

problem 7: describe the term customer value.

problem 8: prepare a detailed note on customer defections.

problem 9: prepare a detailed note on the term customer perceived value.

problem 10: What do you mean by the term customer retention strategy?

problem 11: prepare a note on the term Service competition.