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It is your first day at ABC Computer Repair and the extremely angry customer walks in the shop. They instantly start yelling at you and telling you that one of techs didn’t do a good job of repairing their computer. Describe with your classmates how you would moderate the customer’s anger and address their needs. What are some principles of relating to customers and co-workers which would be supportive? Think of other ways to present customer service.

Project Management, Management Studies

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