Topic:- Quality Management, Statistical Process Control, and Six-Sigma Capability

(Quality) Consider the following potential quality problems:
• Wine that is served in a restaurant sometimes is served too warm, while at other times it is served too cold.

• A surgeon in a hospital follows the hygiene procedures in place on most days, but not all days.

• A passenger traveling with an airline might be seated at a scat with a defective audio system.

• An underwriter in a bank might sometimes accidentally approve loans to consumers that are not creditworthy.

For each of these potential problems:
a. What type of data would you collect?

b. What type of control charts would you use?