TEXT BOOK: Schneider, GP 2015, Electronic commerce, 11th edition

MODULE 7 CHAPTER 11

REVIEW QUESTIONS

1. Discuss issues that arise when processing small payments (under $10) for online transactions. Include a discussion of possible solutions to any problems you identify.

2. Identify the types of companies that might offer a store-branded charge card.

3. Describe the role of an acquiring bank in processing online payment transactions.

CASE STUDY C1 CRITICAL THINKING QUESTIONS

1. Create a list of 10 specific concerns that a consumer might have when considering an online-only bank. Discuss each concern that describes how First IB addresses or fails to address it.

2. Evaluate how well the design of the First IB Web site meets the needs of a potential small business customer. Discuss the elements of the site that work particularly well in meeting the needs of this type of site visitor. Outline specific changes you would make to the site to better meet the needs of a potential small business customer.

3. Assume you are a security consultant hired by First IB. The president of the bank has become concerned about the potential damage that a phishing expedition directed at First IB customers could do to the bank's reputation. Analyze the phishing threat that faces First IB and outline steps that First IB should take to counter the threat.