Sometimes service quality may not meet customers, Ask an Expert

Management Studies

Sometimes service quality may not meet customers' expectations. What problems have you experienced with quality in the delivery of the following services?

a. A restaurant meal

b. An airline flight

c. Automobile repairs

d. Your college education.

What do you think is the reason for the poor quality?

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Project Management, Management Studies

Category:- Project Management
Reference No.:- M92040301

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