Site Map
Scenario: Imagine that you have been awarded a contract to redesign the website for a spa. The spa owner has provided you with a list of client requirements for the new design (will be provided to you). In addition, you have gathered user requirements through a survey and interviews.
Note that you will not actually conduct interviews. Mock user data will be provided for you.
Prompt: Using the client requirements and the mock user data, create a site map using Adobe Muse.
Client Requirements
The spa owner has given you a list of requirements for the redesigned website. The website must have at least the following pages:
• Landing page
• Contact page with form
• Services introduction page
o The spa offers two services: massages and facials. The website should include one page for each of the two services. Each service page rnust include the price of service and the length of time the service requires.
• Staff introduction page
o There are two staff members who provide spa seMces to customers: Rolita and Brenda. Both are able to provide massages and facials. The webpage should include one page for each of the two staff members. Each page must contain an availability calendar for the staff member.
• Scheduling page
o The scheduling page must allow users to schedule one or rnore of the spa's specific services.
o If the user prefers a specific staff mernber for services, the page must allow the user to choose that staff member.
o Assume that the site will also have a registration page, but you do not have to build the registration page as part of the site.
Appointments must include at least the following information:
• Customer name
• Customer phone number
• Date of the appointment
• Time of the appointment
• Service or services selected
• Duration of the appointment based on sum of all services
• Staff member selected (if any)
Spa Website Customer Interviews
The user research strategy for the redesign of the spa website included interviews with three spa customers. The following is a transcript of all three interviews.
Customer #1:
The interviewer conducted the following interview with a customer of the spa.
Interviewer: Why are you accessing the Spa website?
Customer: Looking for phone number
Interviewer: Was website easy to navigate?
Customer: No, I did not know where to look for phone number
Interviewer: Were you able to find the information you were looking for?
Customer: No, I did not know where to look for phone number
Interviewer: If not, what changes could be made to the Spa website to help you?
Customer: Put the phone number on a page where I can find it easily
Interviewer: Are there any changes that we could make to enhance your experience at the Spa Website?
Customer: Add a page that has a list of your services and their prices
Interviewer: What information do you usually not have?
Customer: The phone number
Interviewer: What are your concerns when scheduling an appointment?
Customer: None
Interviewer: What if the system required you to register and login to schedule an appointment?
Customer: I would not use that.
Interviewer: How would you feel if the page said that cancellations have no penalty? Or what if I the system sent you an email or text the day before with a confirm or cancel link? I would not use that.
Customer #2:
The interviewer conducted the following interview with a customer of the spa.
Interviewer: Why are you accessing the Spa website?
Customer: Looking at prices
Interviewer: Was website easy to navigate?
Customer: No, I did not know where to look for prices
Interviewer: Were you able to find the information you were looking for?
Customer: No, I did not know where to look for prices
Interviewer: If not, what changes could be made to the Spa website to help you?
Customer: Add a page that has a list of your services and their prices
Interviewer: Are there any changes that we could make to enhance your experience at the Spa Website?
Customer: Put the phone number on a page where I can find it easily
Interviewer: What information do you usually not have?
Customer: List of prices
Interviewer: What are your concerns when scheduling an appointment?
Customer: None
Interviewer: What if the system required you to register and login to schedule an appointment?
Customer: That would be fine
Interviewer: How would you feel if the page said that cancellations have no penalty? Or what if I the system sent you an email or text the day before with a confirm or cancel link? That would be fine.
Customer #3:
The interviewer conducted the following interview with a customer of the spa.
Interviewer: Why are you accessing the Spa website?
Customer: Schedule a Massage
Interviewer: Was website easy to navigate?
Customer: No I did not know where to look to schedule an appt
Interviewer: Were you able to find the information you were looking for?
Customer: No I could not shedule an apt. How do you go about making an appointment? How certain do you have to be of the time you chose before you decide to book? Once you book, how do you remind yourself of the time? Do you use a pocket book? calendar on your phone?
Interviewer: If not, what changes could be made to the Spa website to help you?
Customer: Add a page to let the customer schedule an appointment
Interviewer: Are there any changes that we could make to enhance your experience at the Spa Website?
Customer: Put the phone number on a page where I can find it easily . Add a page that has a list of your services and their prices.
Interviewer: What information do you usually not have?
Customer: Schedule information
Interviewer: What are your concerns when scheduling an appointment?
Customer: I would like to be able to schedule an appt myself for one or both services.
Interviewer: What if the system required you to register and login to schedule an appointment?
Customer: That would be fine.
Interviewer: How would you feel if the page said that cancellations have no penalty? Or what if I the system sent you an email or text the day before with a confirm or cancel link? That would be fine.
Spa Website Customer Survey
The user research strategy for the redesign of the spa website included a survey of spa customers. The following are the responses from the survey.
Question
What is your age range?
What is your Gender?
What is your overall perception of the Spa Website?
Which services do you use?
Would you be comfortable registering with your email address (must be verified through email) and logging in to edit any appointment?
What is your preferred way of contact to send you a confirmation request (email or text)?
If text is your preferred form of contact, you will need to provide your phone number and be sent a verification code which you will enter to verify we have your correct phone number. Is this acceptable to you?
If offered a discount would you be interested in buying the Spa services?