Scenario

You are the marketing manager for a medium size firm. You supervise 15 people who write advertising copy and develop marketing plans and strategies, including management of the company Facebook page.

One of your newest employees, Catha, has been with the company for six months. While things started out well, you have been hearing complaints from her coworkers that she does not follow through on things she says she will do.

For example, she was supposed to update the Facebook page at a specific time of day to announce a contest. Because she posted it several hours late, the contest did not receive as many responses as expected. Because of her forgetfulness, it ends up creating more work for your other employees, because they now feel like they need to constantly follow up with Catha.

You have spoken with Catha about this, who said personal problems at home are creating issues. During the first warning, you mentioned the few examples and Catha admitted she dropped the ball and promised to do better.

However, this warning seemed to only work for a few weeks, then you started hearing complaints again about her poor follow-through.

Questions

What are the next steps you should take in the progressive discipline process?

How would you council Catha to help her meet her commitments?