Running Case page 436

Several issues have arisen on the Recreation and Wellness Intranet Project. The person from the HR department who was supporting the project left the company, and now the team needs more support from that group.

A member of the user group that supports the project is extremely vocal and hard to work with, and other users can hardly get a word in at meetings.

The project manager, Tony, is getting weekly status reports from all of his team members, but many of them do not address obvious challenges that people are facing. The team is having difficulty deciding how to communicate various project reports and documents and where to store all of the information being generated.

Recall that the team members include you, a programmer/analyst and aspiring project manager, Patrick, a network specialist; Nancy, a business analyst, and Bonnie, another programmer/analyst.

1. Prepare a partial communications management plan to address some of the challenges mentioned in the previous paragraph.

2. Prepare a template and sample of a good weekly progress report that could be used for this project. Include a list of tips to help team members provide information on these reports.

3. Write a one-page paper describing two suggested approaches to communicating with the hard-to-work with user.

Project

Use the communications plan template provided below and the "Running Case below" for the Recreation and Wellness Intranet Project.

Prepare a communications plan to address the many challenges described in the "Running Case" by using the following as a guideline.

A communications plan is written to define the communication requirements needed to successfully execute a project and describe how information will be distributed.

Your communications management plan should consist of the following elements:

what information needs to be communicated-include the level of detail and format;

how information will be communicated (e.g., meetings, email, telephone, web portal);

when information will be distributed-how often and whether communications will be formal or informal;

who is responsible for communicating project information;

communication requirements for all project stakeholders/team members;

what project resources are allocated for communications;

how changes in the communication process are managed;

identification of constraints, internal or external, which affect project communications;

identification of templates, formats, or documents the project must use; and

the escalation process for resolving any communication-based conflicts or issues.

Attachment:- Communications Plan Template.rar