Read the following scenario and then answer the following questions:

a. What is the first thing you would do? b. What steps might you take to assist in resolving the conflict? c. What can you do in the future to help alleviate these types of conflict? Employee Battles You are the supervisor of your department, and have just returned from a family vacation. The minute you get to work, employees are coming to you and telling you there were several blow-ups/arguments in the department while you were on vacation. Three employees have been involved in a heated battle, and have been taking their stress out on each other (they used to be good friends). What started out at as just taking stress out on one another, and small conflicts, has grown into a heated battle. The three employees perform a vital function in your department, and since the disagreements started one month ago, the employees haven’t been fulfilling their job responsibilities like they have in the past, and productivity is going down. This constant conflict is taking its toll on the other employees in your department. 11. Read the following exchange between Vic and Perry and then complete the following: a. Using a paragraph tell how normally intelligent and articulate people fall into such unproductive patterns such as have Perry and Vic. b. Using a paragraph tell what you would do about this situation between Perry and Vic. Perry: "Why aren't those estimates ready for the budget report yet? I told you yesterday that I needed them by 2:00. Thanks to you, I'll be here half the night getting this ready." Vic: "This place doesn't revolve around you, you know. I had customers to tend to. Without them, you wouldn't have a budget to worry about." Perry: "That may be, but you could have at least had the decency to let me know you were going to be late." Vic: "If you were ever available, I would have told you what was happening."