(Answered) Question discussion questionwhen you engage your customers

Management Studies

Question: Discussion Question

When you engage your customers in a conversation, they may tell you (and others) things you don''t want to hear.

They might criticize your product, service, management, and/or employees.

Would it be smarter for companies to limit their online exposure to Web sites that project a well-thought-out message and do not encourage or allow responses from customers? Give me your thoughts?

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Management Information System, Management Studies

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