Question 1

The person who wishes to share information with someone else is known as the __________.

Answer encoder
messenger
noise
receiver
sender

Question 2

A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting __________.

Answer an interest group role
synergy
a virtual team role
a role-making role
social loafing

Question 3

A department store attempts to gain a competitive advantage by empowering its salespeople in the cosmetics department to communicate the needs of its customers to management. As a result, management can be more responsive to these needs. This strategy is focusing primarily on which aspect of the organization?

Answer Quality
Efficiency
Innovation
Customer responsiveness

Question 4

Linguistic style includes all of the following EXCEPT:

Answer voice.
speed.
jokes.
eye contact.
use of pauses.

Question 5

A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender's perspective. We say that this manager is attempting to __________.

Answer be empathetic
reduce information richness
create a rumor
use jargon
use information distortion

Question 6

Managers who ____________ are likely to see their ___________.

Answer decrease uncertainty; power decrease
decrease uncertainty; power increase
increase uncertainty; power increase
decrease their power; uncertainty increase
increase their power; uncertainty increase.

Question 7

Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.

Answer informal groups
interest groups
virtual groups
sequential task interdependence groups
self-managed work teams

Question 8

Two parties in conflict attempt to resolve it by allocating resources to one another. This is known as __________.

Answer benchmarking
superordinate goals
negotiation
lose-lose negotiation

Question 9

The paths along which information flows within the organization are called __________.

Answer noise
communication networks
filtering paths
information richness
jargon

Question 10

Another name for a task force is a(n) ___________.

Answer informal group
interest group
ad hoc committee
virtual group
friendship group

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