QUESTION 1
Human capital is the sum of all of the following except:
skills
knowledge
general attributes
equipment
values

QUESTION 2
The strategic approach to OB applies to
the public sector
the not-for-profit sector
technical businesses
education organizations
All are correct

QUESTION 3
High-involvement management organizations compensate associates on
individual performance
team performance
business performance
group performance
all are correct

QUESTION 4
In a truly inclusive workplace, everyone feels________.
motivated
valued
unmotivated
under-valued
both motivated and valued

QUESTION 5
_________ can be defined as a characteristic of a group where differences exist on one or more relevant dimensions.
Orientation
Diversity
Inter-personal differences
Intra-personal differences
Intra-group differences

QUESTION 6
Diversity Management Programs:
target some associates
target some of the more prominent associates
target all associates
target the seasoned associates
target the underrepresented associates

QUESTION 7
In a global economy _______ move freely across national borders.
products
services
people
financial capital
all are correct

QUESTION 8
The three types of risks firms face when expanding into international markets are political, economic, and _______.
Civil
Currency decline
Terrorism
Managerial
None are correct

QUESTION 9
International teams that largely rely on electronically mediated communication to coordinate and accomplish their work are referred to as:
long-distance work teams
distance challenged teams
virtual electronic teams
cross-distance teams
transatlantic teams

QUESTION 10
The ________ occurs when a person makes a general assessment of another person and then uses this impression to interpret everything the person does.
Fundament Attribution Error
Social Learning Theory
Operant Condition Theory
Halo Effect
Self-Serving Bias

QUESTION 11
OB Mod is also referred to as:
Management training
Management motivation
Performance management
Reinforcement management
Extinction management

QUESTION 12
The process of deciding what caused a behavior is known as:
attribution
overlearning
perception
internal perception
external perception

QUESTION 13
________ is the degree to which an individual is outgoing and derives energy from being around other people.
Introversion
Extraversion
Agreeableness
Conscientiousness
Openness

QUESTION 14
The Big _________ traits have been used to predict job and team performance.
Two
Three
Four
Five
Six

QUESTION 15
Individuals with emotional intelligence typically display all of the following EXCEPT:
self-awareness
motivation
empathy
social skills
hostility

QUESTION 16
Most motivation theories can be separated into two categories:
content and process theories
perception and content theories
perception and process theories
cognitive and content theories
cognitive and process theories

QUESTION 17
The most basic level of need in Maslow's hierarchy is:
safety needs
physiological needs
social needs
esteem needs
self-actualization needs

QUESTION 18
When setting goals, managers should address:
goal difficulty
goal specificity
goal commitment
feedback
all of these

QUESTION 19
_______ is the feeling that one's capabilities or needs do not match the demands or requirements of the job.
Eustress
Role Conflict
Role ambiguity
Job Stress
Chronic Stress

QUESTION 20
People with a Type A personality are:
patient
competitive
aggressive
both competitive and aggressive
both patient and competitive.