Question 1:

(a) Explain briefly the different steps in an Environmental Impact Assessment study.

(b) Give the constraints of the process of Environmental Impact Assessment (EIA) in the local context.

(c) Write an environmental policy for a hotel that is in compliance with the requirements of ISO 14001 and justify the elements you have included.

Question 2:

(a) With reference to an actual organization, explain the term ‘cost of quality' and why should an organization monitor its cost of quality?

(b) Discuss the seven quality tools used in problem-solving in an organisation. Use relevant examples where appropriate.

Question 3:

(a) Distinguish between quality control (QC), quality assurance (QA) and Quality Management (QM) using relevant examples.

(b) An organization is now aiming at implementing TQM. It has been advised to make changes through proper restructuring, promotion of teamwork, training of its personnel, effective communication and process alignment. Discuss the relevance of this advice.