Question 1. When there is no well-understood or agreed-on procedure for making a decision, it is said to be:

A. undocumented.

B. unstructured.

C. documented.

D. semistructured.

Question 2. The type of decision that can made by following a definite procedure is called a(n) __________ decision.

A. structured

B. unstructured

C. semistructured

D. procedural

Question 3. The decisions involved in creating and producing a corporate intranet can be classified as __________ decisions.

A. Procedural

B. Unstructured

C. Structured

D. Semistructured

Question 4. The decision to approve a capital budget is an example of a(n) __________ decision.

A. semistructured

B. unstructured

C. structured

D. undocumented

Question 5. The five classical functions of managers are planning, organizing, deciding, controlling, and:

A. coordinating.

B. leading.

C. managing.

D. negotiating.

Question 6. In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more:

A. systematic.

B. informal.

C. reflective.

D. well organized.

Question 7. Behavioral models of managers find that, from observation, managers:

A. perform often fewer than 100 activities a day.

B. operate best with standardized, predictable, printed information.

C. create a formalized, hierarchic structure of contacts to provide filtered information.

D. typically work in a fragmented manner, with only 10% of activities exceeding an hour in duration.

Question 8. The concern that the structure of data is consistent within an information source reflects which quality dimension of information?

A. Accuracy

B. Integrity

C. Validity

D. Consistency

Question 9. MIS typically produce:

A. new ways of looking at data that emphasize change, flexibility, and rapid response.

B. fixed, regularly scheduled reports based on data extracted from the organization's TPS.

C. solutions to semistructured problems appropriate for middle management decision making.

D. assumptions, responses to ad hoc queries, and graphic representations of existing data.

Question 10. The components of a DSS are the:

A. internal corporate database, external data sources, and analysis tools.

B. data visualization tools, software, and graphics capabilities.

C. database, graphics capabilities, and analysis tools.

D. database, software system, and user interface.

Question 11. The four kinds of structural organizational change enabled by IT, in order from least to most risky, are:

A. rationalization, automation, reengineering, and redesigning.

B. rationalization, automation, reengineering, and paradigm shift.

C. automation, rationalization, reengineering, and paradigm shift.

D. automation, redesigning, restructuring, and paradigm shift.

Question 12. In automation:

A. business processes are simplified.

B. business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks.

C. standard operating procedures are streamlined to remove bottlenecks.

D. employees are enabled to perform their tasks more efficiently.

Question 13. Business processes are analyzed, simplified, and redesigned in:

A. BPR.

B. rationalization of procedures.

C. automation.

D. a paradigm shift.

Question 14. The process of streamlining business procedures so that documents can be moved easily and efficiently is called:

A. business process reengineering.

B. automation.

C. work flow management.

D. rationalization.

Question 15. Based on your reading of the chapter, the redesign of mortgage application process by major mortgage banks was an example of which type of organizational change?

A. Automation

B. Paradigm shift

C. Business process reengineering

D. Restructuring

Question 16. Which process develops a detailed description of the functions that a new information system must perform?

A. Feasibility study

B. Requirements analysis

C. Systems design

D. Test plan development

Question 17. The entire system-building effort is driven by:

A. organizational change.

B. feasibility studies.

C. the information value chain.

D. user information requirements.

Question 18. Systems design:

A. describes what a system should do to meet information requirements.

B. shows how the new system will fulfill the information requirements.

C. identifies which users need what information, where, when and how.

D. is concerned with the logical view of the system solution.

Question 19. In a parallel conversion strategy, the new system:

A. is tested by an outsourced company.

B. replaces the old one at an appointed time.

C. and the old are run together.

D. is introduced in stages.

Question 20. Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed:

A. compliance.

B. production.

C. maintenance.

D. acceptance.